Your Clinic's Email, Inside Your Clinic's Records
Real mailboxes on your own domain, a fast inbox built for a busy front desk, and email that finally knows which patient it belongs to.
Use Cases
See how your clinic's email, inside your clinic's records transforms healthcare workflows
Front Desks Sharing One Address
reception@yourclinic.com as a shared inbox the whole desk works from — with assignment, so two people never reply to the same patient twice.
Clinics On Their Own Domain
Mail on the domain you already own, verified with a guided DNS wizard, so patients see your practice in the From line and not a generic provider.
Practices That Live In Their Inbox
Email arrives beside the chart it belongs to. Link a thread to a patient and it lands on their timeline — the one thing a general mail provider can never do.
Key Benefits
Email Under The Same Rules As The Chart
Messages are kept private to your clinic, behind the same two-factor protection that guards clinical records, with every read written to the audit trail. A deleted message leaves every view, and your retention obligations are still honoured.
Complete Feature Set
Everything you need for your clinic's email, inside your clinic's records
Mailboxes & Domains
Addresses that are actually yours
- yourclinic@clinikmail.com, ready immediately
- Your own domain, on every plan
- Guided DNS setup with live checks
- Personal and shared mailboxes
- Aliases and catch-all rules
The Inbox
Built to be lived in
- Threaded conversations
- Keyboard shortcuts that match Gmail
- Archive, label and read state apply instantly
- Undo send
- Search across sender, subject and body
Shared Inboxes
A team on one address
- Assign a thread to a colleague
- See who is already replying
- Internal notes nobody outside sees
- Labels the whole team shares
- Per-mailbox membership
Protection, Both Directions
Inbound and outbound
- Attachments scanned before download
- Look-alike domain and display-name spoof warnings
- Mail-bomb and subscription-storm handling
- Bounces and complaints shown as what they are
- Rate limits that grow with your history
Patient Email, Handled Properly
Two modes, chosen per message
- Secure link to the patient portal by default
- Direct email only with recorded consent
- A warning before sensitive detail leaves in plain text
- Link a thread to the patient's chart
- The thread appears on their timeline
Assisted, Never Automatic
AI that drafts and files, and stops there
- Triage and label the morning inbox
- Draft a reply for review
- Summarise a long thread
- Every draft badged as AI-written
- Nothing is ever sent without a human
Ready to transform your practice?
Join thousands of healthcare providers using LumaEHR
Included in the plan you already have
Mailboxes are on every plan, including Free. Storage is the only thing that scales — we do not charge per mailbox the way seat-priced providers do.
Scroll the table sideways to see every plan.
Questions clinics ask first
The honest answers, including where the edges are.
Is this actually HIPAA-compliant, or just encrypted?
What happens when I email a patient?
Can I keep using the Gmail app?
What stops a spam filter from hiding a patient's email?
What if we go over our storage?
Do you read or scan our mail for advertising?
LumaMail guides
Email rules and setup, answered for clinics.
- 7 Best HIPAA-Compliant Email Services for Therapists & Counselors (2027)Seven HIPAA-compliant email services for solo and group therapy practices in 2027, compared on verified prices for one or two users, BAA terms, your own domain and how each handles client email.
- 6 Best Shared Inbox Tools for Medical Practices (2027)Six shared inbox tools for medical practices compared for 2027: which ones sign a BAA and on which plan, what they cost per user, and which are safe for patient email.
- Is Gmail HIPAA Compliant? What Clinics Must Do in 2027Free Gmail can't be made HIPAA compliant. Google Workspace can, once you accept Google's BAA and configure it properly. Here's what the BAA covers and the setup steps clinics need.
- HIPAA-Compliant Email for Healthcare Providers: 2027 Buyer's GuideA buyer's guide to HIPAA-compliant email for clinics in 2027. Google Workspace, Microsoft 365, Paubox, Hushmail and LumaMail compared on verified prices, BAA terms and how well each fits a practice.
- How to Email Patients Securely: What You Can and Can't Send (2027)What you can and can't put in an email to a patient in 2027, based on HHS guidance: reasonable safeguards, the patient's right to unencrypted email, minimum necessary, and consent wording you can adapt.
- Shared Inbox for a Clinic Front Desk: 2027 Setup GuideA practical 2027 setup guide for a clinic front-desk shared inbox: one reception@ address, clear ownership of every thread, collision warnings, internal notes, shared labels and email filed on the patient chart.
- Professional Email on Your Own Domain for a Medical Practice (SPF, DKIM, DMARC) 2027How to put your medical practice's email on its own domain in 2027: what MX, SPF, DKIM and DMARC records do in plain English, what Gmail and Yahoo require, and how to connect mail apps safely.