Affordable Plans for Every Practice

Yes — the New Practice Startup Program. Apply, and if your application is approved, a genuinely new practice gets 2 months of Essential free — reviewed by a person within 2 business days. A card is needed to accept, and after your free months Essential renews at its normal monthly price. Cancel any time.

Setup is self-serve on every plan, guided by a setup checklist in your account — most practices are ready in an afternoon. Essential, Team and Enterprise also get free data import help: send us your patient list and we'll import it for you. Team and Enterprise get a named onboarding specialist who owns your setup from day one to go-live, and Enterprise includes a white-glove migration from your previous EHR, done for you.

No. Every plan gets a guided setup checklist, so you're never starting from a blank screen, and every paid plan includes free data import help — send us your patient list and we'll import it for you. On Team and Enterprise, a named onboarding specialist owns your setup from day one to go-live; Enterprise includes a white-glove migration from your previous EHR, done for you.

One person owns your issue until it's solved — you never have to re-explain it to someone new. First response targets: community support on Free, the same business day on Essential, 1 hour on Team, and 30 minutes on Enterprise (business hours). Support channels grow with your plan too: Discord and email on Free, plus WhatsApp and SMS on Essential, plus phone calls and a named account manager on Team, plus a dedicated line and an SLA on Enterprise.

Yes. LumaEHR is month-to-month with no long-term contract — cancel any time in Settings, no phone call needed.

Yes. LumaEHR offers a Free plan so you can get started without cost — no credit card required. When you're ready for more, try Essential for $29.90 for 30 days, then the regular monthly price. You can upgrade anytime.

Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle. We'll automatically prorate any payments for time spent on your previous plan.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe.

No, there are no setup fees or hidden charges. You only pay for your subscription. We believe in transparent pricing and want to make it easy for you to get started.

Your Essential trial runs for 30 days from the card charge. Unless you cancel, it converts automatically to a regular Essential subscription at the end of the 30 days — we email you before it converts, and you can cancel any time from Settings. If you cancel during the trial, you keep Essential access through day 30, then move to the Free plan; the trial charge is not refunded.

Yes, you can export all your data at any time in standard formats (CSV, PDF, HL7). We believe in data portability and make it easy for you to maintain control of your information.

Yes, we offer special pricing for non-profit healthcare organizations, educational institutions, and research facilities. Please contact our sales team to learn more about our discount programs.

LumaEHR uses Stripe Connect for clinics to collect online payments, therefore payments are sent to the clinics stripe account directly for payouts. However LumaEHR charges a 1.9% platform fee per transaction, plus the Stripe standard processing fee of 2.9% + $0.30 per transaction for credit and debit card payments which is charged seperately.

Yes — the Free plan needs no credit card at all, and you can use it for as long as you like. The $29.90, 30-day trial of Essential does need a card, since it converts to a paid subscription automatically at the end of the 30 days.

Yes. You can cancel in a few clicks. No long contracts or hidden fees.

Yes. We use encryption, role-based access, and audit logs to keep your data secure.

Yes. We provide guided setup, ready-made templates, and support if you need a hand.

LumaEHR is our ready-made EHR product for clinics and practitioners — the plans on this page. LumaAPI is our separate healthcare infrastructure platform for developers building custom clinical applications. LumaAPI has its own pricing (starting at $49/month) and is billed independently at lumaapi.com/pricing. The two products serve different audiences: LumaEHR is for healthcare providers who want a turnkey solution, LumaAPI is for developers who want to build their own. Not the same as connecting your own systems to your own LumaEHR workspace — see the next question.

LumaAPI is a standalone platform with its own FHIR R4 data store, TypeScript SDK, and React widget library. It is not an extension of LumaEHR — it is a separate product for developers building custom healthcare apps from scratch. If you need a ready-made EHR, use LumaEHR. If you need healthcare infrastructure APIs to build your own product, visit lumaapi.com.

Yes. Every workspace on Team (or Business on the Pharmacy and Diagnostics editions) can create its own API key to read its inventory, booking availability, CRM pipelines and listing data, at no extra cost. The API add-on ($250/month, or ₦375,000, on top of your plan) gives keys you create full access (read and write) to your own patients, appointments and clinical notes too — included by contract on Enterprise. Set it up from Settings → API access in the app.

All fees paid to LumaEHR are non-refundable, including the $29.90 trial charge. Once a payment is processed, it is considered fully earned. This applies to subscription fees, trial fees, add-ons, setup fees, and all other charges. We offer a free plan and a 30-day, $29.90 trial of Essential so you can evaluate the platform before committing to the full subscription. If you cancel, your access continues until the end of your current billing period — no partial refunds or credits are issued. For full details, see our Terms of Service.